Meralco CAN is your Customer Account Number. It is the 10-digit permanent number that does not expire nor change every month! Use your Meralco CAN to pay through any of Meralco’s authorized payment partners
Some friendly reminders when settling your Meralco bill:
a. Transact using the correct Meralco bill you want to pay
b. Pay the exact amount to be paid stated on your bill
c. Settle your bill on or before its due date to avoid any inconvenience
Your Meralco CAN is found at the top left portion of your Meralco paper bill, right above the Account summary table. You can also check the PDF copy of your bill in Meralco Online and the Meralco Mobile App.
Please note that to pay using your Meralco CAN, you will need all 10 digits.
September 2020 bills:
November 2020 bills:
December 2020 bills:
Starting December 1, 2020 Just use this Customer Account Number (CAN) to pay thru all Meralco authorized payment partners: https://residential.meralco.com.ph/billings-and-payments/payment-options
As of October 8, 2020, you can use your Meralco CAN when paying via Bayad Centers over-the-counter. Bayad Center partners such as GCash, Payamaya, coins.ph, and corporate partners such as SM are still transitioning to using CAN and will be available soon.
Please remember to settle the full amount of your bill on or before it’s due date.
With Meralco Online you can pay your bills without having to key in your Meralco CAN. You only need your CAN when paying through Meralco’s authorized payment partners.
Yes you CAN! For your convenience, simple SCAN the CAN barcode when paying with our partner apps!
Via Bayad Centers, you may pay any of the following amounts:
a. Total Amount Due
b. Current Amount Due (in the Summary for Customer Account Number Table)
c. Balance from Previous billing
d. Total Current Amount (in the Service info table)
Via bank partners, you may pay any of the following amounts:
a. Total Amount Due
b. Total Current Amount (in the Service info table)
We highly advise you to settle the full amount on your bills to avoid any inconveniences.
Yes, you can make an advance payment using your Meralco CAN as long as you do not have any remaining balances from previous bills. Kindly note that any advance payment will be credited to your next bill.
Yes, the excess amount that you pay will be credited to your next bill or any remaining balance from a previous bill.
Yes you CAN! But we highly encourage you to pay the full amount of your bill to avoid any inconveniences or forgotten dues 😊
You can pay your overdue bills using CAN via Bayad Centers partners as long as your service is not yet disconnected. We highly encourage you to pay the full amount of your bill on or before its due date to avoid any inconveniences.
You can pay your bills as long as you know your full amount and your 10-digit Meralco CAN. Kindly make sure that you settle your full amount on of before your due date to avoid any inconveniences. Always bring your Meralco bill with you when you pay over-the-counter to make sure you don’t miss a payment!
For disconnected services, kindly proceed to the nearest Meralco Business Center to settle your service for reconnection.
The fastest way to monitor your payments in all Meralco payment channels is through your payment history in Meralco Online. Kindly use our browser version of Meralco Online to check all payments made for all the services registered under your account.
Your Service B may have had an amount that was pending for payment on an earlier due date. To re-allocate your payment, contact any of Meralco’s customer care channels or go to your nearest Meralco business center.
a. Call 24/7 hotline (02) 16211
b. Call 24/7 hotline 16210 (for businesses)
c. Email customercare@meralco.com.ph
Meralco CAN is currently used for payments only. For outages/ brownouts, please use your Service ID Number.
Auto-Payment Arrangement is a convenient payment method that ensures you never miss a bill. Your bank settles payments for you - whether charge your bill to your credit card or debit from your bank account.
APA payments are settled by APA agents by the bill's due date.
Yes, you can enroll to APA via Meralco Online. First, create a Meralco Online Account if you don't have one and follow the steps below.
Step 1. In the dashboard of Meralco Online, look for Auto Payment Enrollment.
Step 2. Select your preferred scheme: Auto Credit or Auto Debit.
Step 3. Download the APA enrollment form of your selected APA scheme.
Step 4. Print and accomplish downloaded APA enrollment form.
Step 5. Scan and upload APA enrollment form together with a valid government ID then click "Submit."
Alternatively, you can also apply for APA directly through your banks or at any Meralco Business Center.
You can unenroll from APA via Meralco Online.
Step 1. In the dashboard of Meralco Online, look for Accounts or Account Details
Step 2. Select Account to be unenrolled and click Unenroll from APA button.
Step 3. Complete the fields and click on "Submit"
Alternatively, you can also unenroll APA directly through your banks, any Meralco Business Center or through customercare@meralco.com.ph
Submit the following documents to our e-mail customercare@meralco.com.ph or any Meralco Business Center:
Your APA enrollment will be effective once Meralco receives confirmation from your chosen APA agent/bank that your request has been processed. You will receive an e-mail once your APA enrollment has been processed and approved.
Please go to any Meralco Business Center or call the Meralco hotline (02) 16211 or 16210 (for Business) for assistance.
Online Billing is a free service of Meralco wherein you may view a summary of your electric and non-electric bills online. In addition, you may also view the electronic copy of your electric bills invoiced within the past 13 months.
Here are the benefits of enrolling to Online Billing:
Here are the steps on how you can conveniently view your bills online:
Create an account in Meralco Online.
Enroll your electric service/s in your Meralco Online Account.
You can view an electronic copy (PDF copy) of your electric bills starting with the next billing following the enrollment of your Service to your Meralco Online Account.
For your non-electric bills (e.g., disconnection notice, reconnection fee, etc.), only a summary of the bill details will be viewable online.
Note:
Bills will be viewable in your Meralco Online Account for 13 months after invoicing.
Yes, you will still receive your paper bills. If you wish to update your bill delivery option by going paperless, you may subscribe to Meralco’s Paperless Billing service.
Yes you can. To pay as a guest, here are five (5) simple steps.
Step 1. Have your Meralco bill ready and on hand. You will need this as basis for the amount to pay and the reference number required (i.e. Service ID Number (SIN), Account Number or Invoice Number).
Step 2. Access the pay as guest page by visiting, https://online.meralco.com.ph/customers/s/payasguest.
Step 3. Fill in the required fields, add your email address to receive a payment confirmation, read and agree to the terms and conditions, and click on "Next."
Step 4. Choose your payment method. Input your payment credentials and click on "Next."
Step 5. Review the summary of your payment and click on "Submit" to confirm your decision to pay.
You will then be redirected to our payment partner’s pages. Once completed, a thank you message will be shown to confirm payment transaction. You will also receive a payment confirmation e-mail as proof of your payment. This, however, shall not serve as your official receipt.
Yes you can. There are two ways:
Customers can always opt to pay as guest, however, creating your Meralco Online account gives you access to more features such as:
For customers with multiple accounts or services, they can pay for multiple bills in just a few clicks.
Yes, you will be notified in several ways.
For successful transactions, you will get an onscreen thank you message to confirm your payment transaction. This screen will display, among others, the payment reference number of your transaction. In addition, a payment confirmation notification will be sent to your nominated e-mail address. Lastly, you can also check on Meralco Online's payment history to check if your payment has been reflected (only for Meralco Online payments).
Likewise, failed transactions caused by system or internet connection errors will have prompts or error messages. You will not receive any e-mail from Meralco if your online payment transaction fails.
First off, you need to create a Meralco Online Account. Follow the steps below to pay:
Step 1. Login to your Meralco Online Account.
Step 2. On the dashboard, click “Pay Bills”.
Step 3. Select the bills/services that you would like to pay for.
Step 4. Choose your payment method. (Credit card, Debit Card, or Prepaid Card)
Step 5. Review and ensure your payment details are correct. Click on “Submit” to confirm your payment.
Step 6. You will be redirected to the selected payment partner’s page. You will also receive a payment confirmation email as proof of your payment. (Note: This does not serve as an OR)”
You can use any of the following cards powered by Mastercard, VISA, or JCB:
1. Credit card
2. Debit card
3. Prepaid Card
All payments, using Meralco Online or other channels, are viewable in the payment history page of your Meralco Online account. To visit the payment history page, please login to your Meralco Online account, click on Bills & Payments, then Payment History.
Note: Only payments made after portal account creation will be displayed in the Payment History page.
Yes. Partial payments are allowed for settlement of single bills, however, non-payment of full amount on or before bill’s due date shall subject the service to disconnection.
Yes. Overpayments are allowed if all bills of your Meralco account are selected for payment. Excess payment will automatically be allocated to your account's next bill.
This feature is not yet available but is part of the additional functions we are developing.
Yes. You can do advance payment at either account level or service level. Advance payments are allowed if your account/service has no outstanding bills.
If the account level advance payment facility is not available, ensure that all services under your account is enrolled in the Meralco Online to enable feature.
No. You can request for the OR of your online payment transaction at any Meralco Business Center by just presenting your payment confirmation e-mail.
Please go to any Meralco Business Center or call the Meralco hotline (02) 16211 or 16210 (for Business) for assistance.
Please go to any Meralco Business Center or call the Meralco hotline (02) 16211 or 16210 (for Business) for assistance.
For customers with a Meralco Online account, there is no limit to the number of bills you can settle in a single transaction. You can pay for several bills, as long as the service you wish to pay for is registered in your Meralco Online account.
It essentially depends on the payment method/card you use. Some methods incur convenience fees. This will go directly to our payment partner and will be added on top of the total amount selected for payment.
Yes, our payment partner, PAYMAYA, is PCI-DSS (Payment Card Industry Data Security Standard) compliant.
For monthly recurring payments, we recommend that you enroll in our partner banks' Auto-Payment Arrangement. For more information, please refer to APA FAQs.
There are several ways.
Some bills or items reflected on your bill summary cannot be paid. This can be due to any of the following reasons, your bill/service:
Please go to any Meralco Business Center or call the Meralco hotline (02) 16211 or 16210 (for Business) for assistance.
No. This facility is only for Meralco Accounts.
For payments made between 7AM to 11PM, your payment will be posted immediately to our system. For payments made during holidays or between 11PM to 7AM of the following day, your payment will be posted to our system morning of the following day.
Your payment in our Business Center/ third party agents (e.g. Bayad Center) will be reflected in the portal 2 days after the date of transaction.
Paying via Meralco Online or its guest payment facility is like paying in a Meralco Business Center without the need to travel or line-up. Meralco Online accepts, payment for overdue bills, advance payments. More importantly your payment will be posted in the Meralco billing system faster than paying through other channels.
To pay online, one needs:
*For guest transactions
Once your payment is posted to our billing system, you will receive an email notification.
For customers who used the "Pay as Guest" online facility, please wait for payment confirmation email sent to the email address you specified when you paid your bill.
To be reactivated, you will need to re-apply and submit required documents after payment of all dues. Please go to the nearest Meralco Business Center for assistance.
We’ll reconnect your service within 24 hours from the time your payment is posted.
For payments made on holidays and weekends, reconnection services will be for immediate scheduling the next business day.
Reconnection fees will be reflected on your next bill.
For further assistance, please call us at our 24/7 hotline at (02) 16211 or business hotline at 16210.
It's possible that your bill intended for payment is already tagged as paid in our system. For cases like this, your payment then will be applied to your account's next bill.
For payments made, other than through Meralco Online (i.e. bank and over-the-counter third party payments) please expect the update within 36hours.
Our system keeps a record of all your payments, including advance payments, which are treated as credits. Once your new bill is generated, your advance payment, will be applied and reflected on your payment history page.
Our system keeps a record of all your payments, including overpayments, which are treated as credits. Once your new bill is generated, your overpayment, will be applied and reflected on your payment history page.
It means that your payment is not yet received by our system but is already successfully processed by our payment partner, please wait for morning of the next day or contact Meralco please call us at our 24/7 hotline at (02) 16211 or business hotline at 16210 for further assistance.
It may be the case that your service is also enrolled to another person's portal account and that person made a payment. This may happen for landlord and lessee arrangements, family members in the same household or business accounts. Payments for a service are visible to portal accounts to which this service is enrolled to.
Please report or visit your Meralco Business Center, for unauthorized enrollments of your Service IDs by other portal users or if there is a need to update records.
No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing.
No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing. You may also refer to the privacy policies of Meralco here (https://company.meralco.com.ph/privacy-policy).
Paperless Billing is a free service of Meralco wherein you may opt to receive your monthly electric bills electronically instead of paper bills, subject to ERC’s Rules on Electronic Billing and Communications for Electricity Consumers.
Meralco Paperless Billing service aims to provide you with the following benefits:
(Note: This option applies only to applications for a Residential service. For business, you may submit your request through your Meralco Online Account. You may also contact your Relationship Manager for further assistance.)
A. For Account Holders:
If you are the Account Holder but you cannot see your Account Number in the Paperless Billing subscription facility, then there is a difference between your names as reflected in your Account record and your Meralco Online Account.
Please email the following documents to customercare@meralco.com.ph or submit them to the nearest business center.
a. Due to minor syntax difference
Example:
Account Holder name: Maria Rose A. Cruz
Meralco Online Account name: Ma. Rose A. Cruz
b. Due to change in marital status
Example:
Account Holder name: Maria Rose A. Cruz
Meralco Online Account name: Ma. Rose C. Santos
c. Due to other cases
Example:
Name in either record is a nickname, name in either record is an abbreviation
Additional supporting documents may be required on cases not listed above, subject to Meralco’s evaluation of the case.
B. For Actual Users:
If you are not the Account Holder (i.e., an end-user / actual user of the electric service), please submit the required documents as shown below to customercare@meralco.com.ph or to the nearest business center.
For further assistance, please call us at our 24/7 hotline at (02) 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
a. The Meralco Account is under the Name of an Individual Person
Example: Residential services, businesses (i.e., sole proprietorships) where the registered customer is named after an individual
If the registered customer is already deceased or if his/her whereabouts is unknown to the Applicant, the latter is required to submit any of the following:
b. The Meralco Account is under the Name of a Condominium Developer or Association
Example: Residential or non-residential condominium units under the name of the condominium developer/association
Note:
Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
c. The Meralco Account is under the Name of a Business or Organization
i. For Sole Proprietorships and Partnerships:
If the Applicant is the sole proprietor or one the managing partners:
If the Applicant is NOT the sole proprietor or one the managing partners,
ii. For Corporations, Government Owned and Controlled Corporations (GOCCs) with Charter, Cooperatives, Non-Governmental Organizations (NGOs), Foundations, Religious Organizations:
Note:
Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required.
Your monthly electronic bills will be posted in your Meralco Online Account within a day after the meter reading date, unless the bill was subjected to further internal validation by Meralco. You will also be notified via email once your bill has been posted in your Meralco Online Account.
There are two ways to view your electronic bills.
In case of delivery failure to your email address, we’ll send your bill notification to your nominated secondary email address, if any. To ensure that you will always receive the bill notifications we’ll send to your email address, please ensure that:
In case you have not received an email notification within five (5) days, you may also login to your Meralco Online Account to check if the electronic bill is already posted. If it is not yet posted, your bill may have been subjected to further review by Meralco.
To have a printed copy of your bills, you have the option to download and/or print a copy of your bills from your Meralco Online Account. Should you opt to update how you receive your electric bills, you may request for the updating of your bill delivery option through your Meralco Online Account six months after the effective date of your Paperless Billing subscription.
If the effectivity of your Paperless Billing subscription has not been over six (6) months and you will no longer be authorized to receive the electronic copy bills (e.g. due to change of residence), you may submit a written request specifying your reason, and one (1) government-issued ID or two (2) secondary IDs.
For further assistance, please call us at our 24/7 hotline at (02) 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph.
